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Frequently asked questions
What is the return policy?
At ON1Y, every item is made to order. Because of this, we do not accept returns or exchanges for incorrect sizing, color selection, or changes of mind.
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with your order number and photos of the issue. We'll review the issue and arrange a replacement or refund when eligible.
When will I get my order?
Every ON1Y item is made to order. Orders typically take 2–3 business days for production, followed by 3–5 business days for shipping.
Most orders arrive within 5–8 business days after being placed. Delivery times may vary depending on your location and carrier delays.
Once your order ships, you'll receive a tracking number so you can follow your delivery.
How can I contact ON1Y?
You can reach us at On1ywear.co@gmail.com, or send us a direct message on Instagram @On1yApparel.
Our team will get back to you as soon as possible.